Refund policy

Oz Jewellery & Decor's top priority is our customer satisfaction. From date of delivery, customers may return unworn, undamaged items within 14 days. After this 14 day period, unfortunately an offer for a refund or exchange will no longer be available. By emailing Oz Jewellery & Decor within this period at contact@ozjewelleryanddecor.com, you may request and receive a refund or exchange under the following conditions;

"NO QUESTION'S ASKED" Returns Policy:
A customer may return an item within 14 days "no questions asked" / "change of mind" on all jewellery items EXCLUDING studs / bars that enter the body. 

ELIGIBLE FOR RETURN / NO QUESTIONS ASKED POLICY (customers choice of refund, exchange or store credit): 
* Necklaces
* Bracelets
* Rings
* KeyChains
* Any Item found in 'Decor' section
* Ear Cuffs

*** If a returned order is exchanged for store credit, a discount code will be provided equal to the value of goods priced at point of sale. Store credit and Digital Gift Card Discounts are valid for up to one year from date of issue.

Several types of goods are exempt from being returned ie. anything that enters the body like earrings.

Non-returnable items:
* Gift cards
* Earrings
* Nose Studs 
* Belly Button Piercings
* Sale Items (only store credit available)

*Customer satisfaction is Oz Jewellery & Decor's number one priority. Please do not hesitate to respectfully enquire how solutions may be provided, even if your items were ordered from the 'not eligible for return' section. In most case's, we are happy to provide a gift card of the same value. However, customers buying from the 'not eligible for return' will have to cover the returns shipping cost. Shipping costs will not be reimbursed. 

EMAIL FOR RETURN REQUESTS: 
* Subject heading Template: 'Returns Request #your order number'
* Returns Request Email: contact@ozjewelleryanddecor.com

Please allow up to 48 hours for Oz Jewellery & Decor to answer your request, we answer our emails as fast as possible. This time period does not impact the '14 Days No Questions Asked' Returns Policy. We take full responsibly for how long it takes us to reply in the case of rare circumstance where email responses are delayed - normally during peak periods ie. Black Friday sales, December sales, Christmas, Boxing Day. 

RETURNS ADDRESS: 
Po Box 133, 
Chermside South
QLD 4032

RETURNS SHIPPING FEES:
- Customers must cover the cost of returned items (inc. tracking number). 

EXCHANGES: 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please take into consideration your returned product must be sent from the recipients address to our office, inspected, processed, exchanged, then sent back to the recipients address. A full exchange cycle may take 2-3 weeks.

ADDITIONAL:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, a tracking number will insure proof of returns transaction.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow up to 7 days for your refund to complete from date of 'returns' delivery.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ozjewelleryanddecor.com

If you are shipping an item over $75 (returns), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item however a tracking number will provide physical proof of where your parcel has gone - please request a tracking number from your mailing provider ie. Australia Post Front Desk Employee.